1. Eligibility for Returns

  • Timeframe: You may request a return within 30 days of receiving your order.
  • Condition: Items must be unused, in the same condition you received them, and in their original packaging. Items that have been used, damaged, or altered may not be eligible for a return.
  • Non-Returnable Items: Certain products such as perishable goods, personal care items, or custom-made products cannot be returned. If you are unsure whether your product is eligible, please contact our customer service team.

2. How to Initiate a Return

  1. Contact Us: Before returning your item, please contact our support team at infol@homeofrelax.com or call us at 3289692046 to initiate the return process. Include your order number and the reason for the return.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
  3. Shipping the Item: Please securely package the item and include all original accessories, documentation, and packaging. The item should be shipped to the address provided by our support team. We recommend using a trackable shipping service or purchasing shipping insurance, as Homeofrelax is not responsible for items lost in transit.

3. Inspection and Approval

Once we receive your return, our team will inspect the item to ensure it meets our return eligibility criteria. If the item passes inspection, we will notify you via email and process your refund or exchange.

4. Refunds & Exchanges

  • Refunds: Refunds will be issued to the original payment method within 7-10 business days after approval of your return. Please note that original shipping charges are non-refundable unless the return is a result of our error.
  • Exchanges: If you choose an exchange, we will process the exchange and ship the new item once your return is approved. If the new item has a price difference, we will notify you of any additional charges or credits.
  • Restocking Fee: In some cases, a restocking fee may be applied. This will be communicated to you during the return process.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at [your-email@homeofrelax.com] with your order number and a description of the problem. We may request photographs of the damage. Once confirmed, we will offer a replacement, repair, or refund at no additional cost.

6. International Returns

For international orders, return shipping costs and any customs or import duties are the responsibility of the customer unless the return is due to an error on our part or a defective item. Please contact customer service for additional instructions.

7. Changes to This Return Policy

Homeofrelax reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return procedures.

8. Contact Information

If you have any questions or need further assistance regarding your return, please reach out to our customer service team:

Email: info@homeofrelax.com
Phone: 3289692046